NORWALK, Conn. — Industry research firm Gartner, Inc. placed Xerox (NYSE: XRX), in the Leaders Quadrant of its December 2014 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing.
The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute.
“Gartner’s evaluation of the market landscape sets a standard that customers highly regard when choosing a provider,” said Simon Verzijl, group president of Xerox’s customer care services. “We believe our placement in the Leaders Quadrant proves our innovative services, global footprint and deep industry knowledge of business processes are key factors in meeting clients’ needs.”
Through 52,000 customer management agents using 30 different languages, Xerox handles more than 2.5 million contact center interactions daily for some of the world’s largest brands in more than 160 customer care centers. Xerox provides customer care support to a range of industries including technology, communications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.